Creative Director (Senior Managing Consultant)

Overview

The Creative Director (Senior Managing Consultant), GFI, leads the next generation creative operating model for the Advisors Creative Desk, leveraging AI, automation, global delivery and emerging technologies to increase quality, productivity, scalability and business impact across the enterprise.

What you'll do

• Lead and inspire a high-performing creative organization supporting Advisors Creative Desk globally, fostering a culture of excellence, accountability, innovation and continuous learning.
• Provide creative leadership and oversight across projects, ensuring consistent delivery of high-quality, strategically aligned work at scale.
• Drive the evolution of the global delivery model by establishing scalable processes, governance frameworks and quality standards across regions and teams.
• Lead the adoption of AI-enabled workflows, automation and emerging technologies to enhance creative quality, productivity, consistency and speed-to-market.
• Identify and implement process, workflow and tooling enhancements that improve efficiency, scalability and operational performance.
• Partner with global stakeholders to understand evolving business needs, capture feedback and continuously enhance services and client experience.
• Drive consistency, interoperability, knowledge sharing and best-practice adoption across regions.
• Develop future-ready team capabilities through talent development, AI fluency, experimentation and continuous skills growth.
• Leverage data, operational insights and performance metrics to optimise delivery outcomes, resource utilisation, stakeholder satisfaction and overall effectiveness.
• Define and monitor KPIs measuring creative quality, operational excellence, efficiency and business impact, using insights to inform decision-making and continuous improvement.
• Drive organizational change and innovation initiatives that strengthen capabilities, increase scalability and position the organization for future growth.
• Quantify and communicate the value generated through operational improvements, service innovation and AI adoption, balancing creative excellence with commercial and business outcomes.
• Abide by Mastercard’s security policies and practices.
• Ensure the confidentiality and integrity of accessed information.
• Report suspected information security violations or breaches.
• Complete periodic mandatory security trainings in accordance with Mastercard’s guidelines.

What you'll need

• 15+ years of leadership experience across creative operations, in-house agencies, production, marketing services, or creative transformation in large, complex organizations.
• Demonstrated success building and scaling high-performing creative delivery organizations, operating models and global capability centres.
• Strong expertise in AI, automation and emerging creative technologies, with a track record of leveraging innovation to improve quality, scalability, productivity and business outcomes.
• Proven ability to lead global, multidisciplinary teams while fostering a culture of excellence, accountability, continuous learning and innovation.
• Commercially minded and results-oriented, with the ability to balance creative quality, operational efficiency, customer outcomes and business value.
• Skilled in driving organizational change, influencing senior stakeholders and leading transformation initiatives across matrixed environments.
• Experience developing governance frameworks, performance metrics and delivery models that support sustainable growth and operational excellence.
• Bachelor's degree.

Nice to have

• Master's degree.
• Top Global Network Agency experience.

Details

• Location: Gurgaon, India.