Credit Risk Analyst

Overview

The Credit Risk Analyst identifies, mitigates and eliminates fraud and credit losses to Fiserv and its clients by investigating potentially high-risk or suspicious merchant processing activity.

What you'll do

• Make real-time decisions to identify situations requiring deeper investigation and identify emerging fraud trends.
• Coordinate risk mitigation and fraud remediation efforts with Funding, Legal, Operations, Client Services and other areas of the business.
• Communicate regularly with internal and external partners to present high-risk activity with recommended and/or required actions.
• Review many accounts in a fast-paced environment to identify potentially high-risk or suspicious merchant processing activity and protect the firm against financial loss.
• Review and investigate merchant accounts to assess fraud and credit risk exposure.
• Negotiate collateral requirements and restructuring terms as required.
• Resolve merchant inquiries through scheduled calls.
• Complete special projects as assigned.
• Read and interpret documents.
• Calculate figures and amounts such as discounts, interest, commissions, proportions and percentages.
• Exercise discretion and independent judgment in making decisions.
• Interact effectively and positively with all levels of personnel, partners and vendors.
• Work independently or in a team environment and work efficiently in stressful situations.

What you'll need

• 2-year degree with prior work experience.
• 2 years prior customer service experience or 1 year Fraud & Risk Experience.
• Ability to use programs such as Excel and Word.
• Ability to multi-task.
• Be a detailed and organized individual.
• Ability to meet deadlines.
• Excellent verbal and written communication skills.

Nice to have

• Bachelor’s degree in Business, Finance or Accounting.
• 1-year prior credit risk experience.
• Experience with MasterCard and Visa Association rules and regulations.
• Customer Service experience with a track record of dealing in adverse situations.
• Strong analytical, quantitative and problem-solving skills.

Details

• Location: Thane, India.
• You may be required to work some weekends and holidays to meet deadlines.