CRM Salesforce Administrator - Chennai

Overview

Corpay is seeking a Salesforce CRM Administrator to manage, enhance and support its Salesforce CRM application for the Corpay Cross Border division, handling user queries and optimizing a heavily automated and customized Sales Cloud and Service Cloud environment.

What you'll do

• Administer and maintain the Salesforce CRM platform, ensuring smooth day-to-day operations.
• Design, build, and optimize Salesforce Flows and automation processes to improve operational efficiency and reduce manual effort.
• Manage user accounts, and create and update profiles, validation rules, flows, process builders, reports and dashboards in Salesforce.
• Troubleshoot and resolve Salesforce platform issues, working closely with stakeholders.
• Perform data quality checks and data cleansing tasks to ensure accurate records.
• Conduct analysis of existing Salesforce data to identify patterns and aid in data quality improvements.
• Monitor Salesforce releases and apply new features to keep the system updated.
• Provide recommendations for process improvements based on analysis of Salesforce data.
• Support end users with troubleshooting, training, and documentation to drive adoption across departments.

What you'll need

• Minimum of 3 to 5 years of experience as a Salesforce Developer.
• Strong experience with Salesforce Sales and Service Cloud and its underlying data model, standard objects, and functional capabilities.
• Experience in Salesforce platform customization and configuration, working with platform objects, fields and layouts.
• Deep knowledge of the Salesforce data model, security architecture, and Flow Builder (including HTTP callouts and complex sub-flows).
• Manage data quality through imports, exports, mass updates, data cleansing, and governance practices while ensuring compliance with organizational standards.
• Stay current on Salesforce releases, features, and best practices to propose continuous system improvements.
• Ability to make independent decisions and assist in developing creative solutions to support business strategies.
• Strong problem-solving skills and attention to detail.
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.

Details

• Onsite at the Chennai office, 5 days a week, with assigned workspace and company-issued equipment.
• Formal, hands-on training provided.
• Working hours primarily during North American business hours, from 5:00 PM to 2:00 AM (plus or minus 1 hour), with partial time in office and partial remote.