Salesforce Administrator

Overview

Salesforce Administrator on the Enterprise Systems team at Ethos Life, supporting users and building automation and data solutions across the Salesforce platform for life insurance workflows.

What you'll do

• Translate ambiguous business requests into scalable technical solutions, asking the right questions to uncover the "why" behind a request.
• Design, build, and maintain intermediate to advanced Flows (Record-Triggered, Screen, Autolaunched) to automate complex insurance lifecycles.
• Manage complex data models and perform precise data loading (using Demand Tools or similar tools) while maintaining relational integrity.
• Rapidly troubleshoot "who can see what" (Permissions, Sharing Rules, OWD, Reports) and "why didn't this fire" (Automations).
• Balance a dual-lane workload, executing on long-term project tickets while providing responsive day-to-day support.

What you'll need

• 4-6 years of experience as a Salesforce Administrator or similar role.
• Proven experience with intermediate/advanced Flow Builder logic and data migrations.
• Ability to rapidly triage and resolve complex Salesforce issues, including security/visibility configurations (OWD, Sharing Rules, Permission Sets), reporting discrepancies, and multi-layered automation failure.
• Active Salesforce certifications relevant to the role (e.g. Platform Administrator, Advanced Platform Administrator, Platform App Builder, etc.).

Nice to have

• Agentforce Specialist certification and/or experience specifically building/deploying Agentforce Agents in a project environment.
• Experience with Amazon Connect or similar CTI integrations within Salesforce.

Details

• Location: Bangalore, India.
• Work mode: Hybrid.
• Shift: Afternoon shift from 3:00 PM to 12:00 AM IST.