Senior Associate - SalesForce Administrator

Overview

Hands-on Salesforce Administrator role in the Revenue Operations team, owning the day-to-day configuration, support and continuous improvement of the Salesforce instance and partnering with Sales, Marketing, Customer Success and Finance.

What you'll do

• Manage users, profiles, roles, permission sets/groups, public groups, queues and sharing rules.
• Maintain Org-Wide Defaults (OWD), record-level security and field-level security (FLS).
• Administer Sales/Service Cloud components including standard/custom objects, fields, page layouts, record types and validation rules.
• Manage Lightning App Builder, Lightning record pages and dynamic forms.
• Monitor org health, including storage limits, login history and security health checks.
• Design, build and optimize screen flows, record-triggered flows, scheduled flows and autolaunched flows.
• Lead the migration of legacy Workflow Rules and Process Builders to high-performing Flows.
• Configure approval processes, email alerts, custom notifications, assignment rules, complex formulas and roll-up summaries.
• Build and maintain high-impact reports, dashboards, custom report types and list views for leadership and cross-functional Ops teams.
• Perform mass data operations (imports, updates, deletions) using Data Loader, Data Import Wizard and Workbench.
• Lead deduplication efforts, validation rules enforcement and ongoing data quality audits.
• Manage sandbox refreshes, staging environments and User Acceptance Testing (UAT).
• Deploy changes via Change Sets or modern deployment tooling.
• Triage and resolve tier-2 platform support tickets within defined SLAs.
• Conduct end-user training, build SOPs in Confluence and translate business requirements into technical documentation.

What you'll need

• 3–4 years of hands-on Salesforce administration experience within a mid-to-large scale instance.
• Strong working knowledge of Sales Cloud.
• Advanced proficiency with Flow Builder, including deep debugging and optimization skills.
• Mastery of the Salesforce security model and hands-on experience with Data Loader and bulk data operations.
• Strong reporting skills, including matrix/joined reports, custom report types and bucket fields.
• Exceptional verbal and written communication skills; ability to translate technical configurations into clear business value.
• Required certification: Salesforce Certified Administrator (ADM 201).
• Bachelor's degree in Computer Science, Information Systems, Business or a related field (or equivalent practical experience).

Nice to have

• Salesforce Advanced Administrator or Platform App Builder certification.
• Exposure to Salesforce CPQ, Billing or Revenue Cloud.
• Read-level proficiency with Apex and Lightning Web Components (LWC); basic knowledge of SOQL/SOSL.
• Familiarity with AppExchange packages (e.g., DocuSign, LeanData, Gong, Outreach, DemandTools).
• Service Cloud experience.
• Familiarity with programmatic advertising concepts (DSP/SSP, ad exchanges), IO-to-cash workflows, advertiser/publisher account structures and digital advertising billing models.
• Hands-on exposure or a strong technical interest in Salesforce Agentforce (Agent Builder, topics, actions, prompt templates) and AI-driven autonomous agents.
• Experience working within Agile/Scrum frameworks using Jira and Confluence.

Details

• Location: Bangalore, India.