Cross Technology Managed Services Engineer (Oracle DBA L1)

Overview

Cross Technology Managed Services Engineer (Oracle DBA L1) acts as the first point of contact for clients, keeping IT infrastructure and systems operational.

What you'll do

• Act as first-line support for standard and low-complexity incidents and service requests.
• Proactively monitor client infrastructure and solutions to identify problems and errors.
• Investigate and resolve technical incidents by pinpointing root causes for first-line incidents.
• Provide client support via telephonic support, ITSM tickets, or chat support.
• Perform maintenance activities including patching and configuration changes.
• Work across two or more technology domains such as Cloud, Security, Networking, Applications, or Collaboration.
• Support disaster recovery functions and tests and ensure service continuity via handovers.

What you'll need

• Entry-level experience in troubleshooting and support within a medium to large ICT organization.
• Basic knowledge of management agents, redundancy concepts, and ITIL processes.
• Ability to handle tickets in a disciplined day-to-day manner.
• Basic understanding of using ITSM tools.
• Planning skill to arrange activities and adapt to changing circumstances.
• Bachelor’s degree or equivalent qualification in IT or Computing (or demonstrated equivalent work experience).

Details

• Workplace type: On-site Working.
• Location: Chennai, India.