CSC Consultant

Overview

Join VML's Train-to-Deploy program as a CSC Consultant, working on Adobe Workfront and Adobe Experience Manager implementations for client projects.

What you'll do

• Lead discovery workshops with client stakeholders to map current-state processes against the target platform (Workfront or Adobe Experience Manager), translating business needs into configuration requirements.
• Author Business Requirement Documents (BRDs), Functional Requirement Documents (FRDs), process flows, and configuration documentation that a delivery team can build against.
• Configure and validate platform components (queues, workflows, templates, and reporting for Workfront; components, templates, and asset workflows for Adobe Experience Manager) under guidance during ramp, and independently post-certification.
• Manage relationships with client stakeholders across business and technical functions, including executive-level updates on rollout status, risks, and decisions needed.
• Drive user adoption and change management activities, including training sessions, Standard Operating Procedures, and go-live support for end users transitioning to the new platform.
• Participate in the internal enablement program: complete platform certification tracks, shadow senior consultants, and progressively take ownership of client workstreams.
• Identify and escalate integration or technical dependencies (for example, Workfront Fusion or Adobe Experience Manager–Digital Asset Management connections) to technical leads.

What you'll need

• 5+ years of experience as a Product Owner/Business Consultant, or in client-facing System Integrator (SI) or consulting delivery (implementation, rollout, or managed support).
• Proven track record of defining product requirements and delivering successful products.
• Demonstrated requirements-gathering and workshop-facilitation experience with external clients.
• Strong written documentation skills: Standard Operating Procedures, process flows, configuration and design documents.
• Executive-level presentation and stakeholder-management experience.
• Track record of leading large, complex programs through ambiguity and organizational change.
• Ability to prioritize in ambiguous situations.
• Ability to align cross-functional teams around shared goals through influence rather than formal authority.
• Sharp analytical judgment that turns complex, multi-source information into sound product and delivery decisions.
• Demonstrated proficiencies in making data-driven recommendations and driving decisions.
• Motivated self-starter with the ability to learn and adapt.
• A clear, compelling communication style, highly effective when presenting to senior leadership and collaborating with peers.
• A bias toward action, delivering tangible outcomes with the people and resources at hand.
• Working understanding of the marketing campaign and content lifecycle (campaign planning, digital marketing channels, content creation workflows, and content delivery/activation across channels), gained through marketing operations, content operations, agency delivery, or a martech platform role.
• Hands-on experience with at least ONE of: an enterprise Project and Work Management platform similar to Workfront (for example, ServiceNow Strategic Portfolio Management (SPM), Planview, Clarity, Smartsheet Enterprise, Microsoft Project Online, Wrike, Monday.com Enterprise, or a mature enterprise Jira/Asana rollout); or an enterprise Content Management System or Digital Asset Management platform (for example, Sitecore, Contentful, Optimizely/Episerver, Drupal Enterprise, WordPress VIP, Bynder, Widen, Aprimo, Brandfolder, or OpenText); or a track record of quickly ramping onto a new enterprise platform.

Nice to have

• Exposure to Representational State Transfer (REST) or Simple Object Access Protocol (SOAP) integrations or middleware.
• Basic Structured Query Language (SQL) or Business Intelligence reporting tool experience (dashboards, data queries).
• Change management or user-adoption experience on a prior platform rollout.
• Direct experience running or supporting a marketing campaign end-to-end, from planning through content activation and performance reporting.
• Project Management Professional (PMP), Certified ScrumMaster (CSM), Information Technology Infrastructure Library (ITIL), or similar process certification.
• Any prior Adobe solution exposure (AEM, WF, Analytics, Target, Campaign).
• Agency or brand-side content operations background.
• Familiarity with a campaign or marketing automation platform (for example, Adobe Campaign, Salesforce Marketing Cloud, Marketo).
• Experience in agile software development practices within a large team environment.

Details

• Location: Noida, India.
• Work mode: hybrid, with teams in the office an average of four days a week.
• Candidates deploy onto live client projects within 20-30 days of completing the structured enablement program.