Change Management Specialist

Overview

Plays a critical role in ensuring strategic initiatives are successfully adopted across the organization, developing and executing enterprise change strategies that drive stakeholder alignment, leadership engagement, organizational readiness, communications, capability building, and long-term adoption.

What you'll do

• Develop and execute end-to-end change strategies for enterprise transformation initiatives, ensuring successful adoption of new operating models, processes, technologies, and ways of working.
• Integrate change management into program execution, aligning with business objectives, implementation roadmaps, and organizational priorities.
• Assess organizational readiness by identifying adoption risks, stakeholder impacts, capability gaps, and resistance, and implement mitigation plans to ensure business readiness.
• Consult and govern enablement and adoption programs that equip employees to successfully transition to new ways of working.
• Build stakeholder engagement and executive sponsorship strategies that drive alignment, commitment, and accountability across leadership and cross-functional teams.
• Coach leaders on effective change leadership, communication, and stakeholder engagement throughout the transformation lifecycle.
• Lead meaningful conversations with business leaders on transformation program governance, decision-making, and negotiating resolution, using strong business judgment, situational awareness, and executive presence to read the room, steer discussions toward desired outcomes, and flag issues or red flags early.
• Develop and deliver executive communications, leadership messaging, presentations, toolkits, and communication plans that clearly articulate the transformation vision, business rationale, progress, and expected outcomes.
• Ensure consistent, transparent, and aligned messaging across stakeholder groups.
• Define and monitor change KPIs, adoption metrics, organizational health indicators, stakeholder sentiment, and training effectiveness to measure success and recommend improvements.
• Partner with strategy, program management, HRBP, Communications, learning and development, technology, business operations, and executive leadership to align change activities with business priorities and execution timelines.
• Establish scalable change management frameworks, governance, templates, and best practices that strengthen organizational change capability and support continuous improvement.

What you'll need

• 7–10 years of experience in Organizational Change Management, Business Transformation, Strategy, Program Management, Organizational Development, Human Capital Consulting, or Business Operations within a global technology or SaaS organization.
• Bachelor's degree in business, Organizational Psychology, Human Resources, Communications, Management, or a related field.
• Proven experience leading enterprise-wide change initiatives, including organizational readiness, stakeholder engagement, executive communications, adoption, learning, and capability-building programs.
• Strong expertise in change management frameworks such as PROSCI, ADKAR, Kotter, or equivalent methodologies.
• Demonstrated success partnering with Director, VP, and Executive-level stakeholders, with exceptional facilitation, executive communication, and influencing skills.
• Strong analytical and problem-solving capabilities with experience measuring adoption, organizational health, and change effectiveness through defined KPIs and metrics.
• Experience operating in highly matrixed, fast-paced organizations and collaborating across multiple business functions.
• Demonstrated ability to influence senior stakeholders in complex matrix environments, resolve conflict constructively, and bring strong business acumen and street-smart judgment to transformation governance discussions.
• Proficiency with Microsoft 365 and modern collaboration platforms.

Nice to have

• MBA or Master's degree.
• Experience using AI tools such as Microsoft Copilot, ChatGPT, or Claude to enhance communications, enablement, and change planning.
• PROSCI Change Management, PMP, Agile, Lean, or equivalent professional certification.
• Experience in Management Consulting (e.g., McKinsey, BCG, Bain, Deloitte, Accenture, EY, PwC, KPMG) or leading enterprise digital transformation, operating model redesign, organizational design, workforce transformation, or technology implementation initiatives.

Details

• Location: Noida, India.
• Hybrid approach, with teams in the office an average of four days a week.