Customer Account Operations Manager

Overview

Leads a team of individual contributors within the sales operations function, managing operational processes across the sales cycle and driving continuous process improvement while ensuring compliance with policies.

What you'll do

• Manage a team of individual contributors and supervisors across multiple job families within sales operations, providing guidance and aligning them with organizational goals and objectives.
• Set the direction for assigned teams, hold accountability for deliverables, and manage expenses effectively.
• Foster strategic relationships with clients and internal stakeholders to create cutting-edge solutions for customers and partners, leveraging internal and external resources.
• Manage the execution of operational processes across a complete sales cycle to meet service-level objectives and targets.
• Offer consulting expertise to project and account teams in developing customer-centric solutions and provide feedback on processes and capabilities.
• Ensure expense objectives are met while maintaining team effectiveness in supporting sales operations.
• Drive continuous improvement in sales operations processes to enhance efficiency and effectiveness.
• Manage recruitment, performance goals, and career development, and ensure availability of necessary tools and resources to support the team and optimize processes.
• Utilize customer and sales data to generate insights for customer and business decisions.
• Ensure all customer issues and concerns are addressed, resolved, or escalated in compliance with legal and organizational policies.

What you'll need

• Four-year or Graduate Degree in Sales, Marketing, Business Administration, Accounting, or any other related discipline, or commensurate work experience or demonstrated competence.
• Typically 7-10 years of job-related experience or 5-7 years of management experience, preferably in sales, sales support, people management, sales process improvement, or a related field.

Nice to have

• Certified Sales Operations Professional (CSOP)
• Project Management Professional (PMP) Certification

Details

• Location: Gurugram, Haryana, India
• Schedule: Full time
• Shift: No shift premium (India)
• Travel: Not specified
• Relocation: Not specified