Customer Care Engineer

Overview

Field Service Engineer role installing, maintaining and repairing high-value analytical instruments such as LCMS and HPLC systems at customer sites.

What you'll do

• Conduct on-site installation of LSMS equipment and follow testing procedures to ensure accurate working order.
• Conduct on-site scheduled planned maintenance visits.
• Provide troubleshooting and repair support for customers.
• Install, maintain, and repair a diverse range of high-value analytical instruments, from LCMS and HPLC systems.
• Represent the company and deliver exceptional technical service while building strong relationships with customers.

What you'll need

• Bachelor's Degree, 3+ Years experience required.
• Experience installing, troubleshooting, and repairing LSMS instruments required.
• Fluency in English required.
• Strong electronics and mechanical aptitude with ability to diagnose issues down to component level.
• Excellent customer service skills and professional demeanor.
• Strong verbal and written communication abilities.
• Demonstrated problem-solving capabilities and analytical thinking.
• Proficiency with Windows operating systems, MS Office, and service management software.
• Ability to read and interpret technical diagrams, schematics and documentation.
• Physical ability to lift up to 50 lbs and stand for extended periods.
• Must be able to obtain necessary credentials to access customer facilities.
• Strong organizational skills and ability to manage time effectively.
• Collaborative mindset with ability to work independently.

Nice to have

• Preferred fields of study: Engineering (Electrical, Electronics, Mechanical, Biomedical) or related scientific field.
• Advanced degrees or specialized certifications are a plus.
• Additional language skills welcome.

Details

• Work schedule: Standard, Monday to Friday.
• Ability to travel up to 50-75%.
• Availability to work flexible hours and respond to emergency service calls.
• Adherence to all Good Manufacturing Practices (GMP) and safety standards.
• Environmental conditions as stated in the role.