Customer Contact Comms Senior Analyst - Voice

Overview

Senior Analyst in the Customer Support vertical, managing customer queries, escalations and complaints and delivering resolutions within SLAs. Primary skill is Customer Communications (P5).

What you'll do

• Resolve customer queries and handle escalations and complaints from dissatisfied customers, giving the best resolutions.
• Close faults and complaints within SLAs.
• Analyze and solve increasingly complex problems.
• Interact with peers within Accenture, with some interaction with clients and or Accenture management.
• Work with minimal instruction on daily tasks and moderate instruction on new assignments.
• Act as an individual contributor and/or oversee a small work effort and or team.

What you'll need

• Any graduation.
• 5 to 8 years of experience.
• Customer communications skill across channels including phone, text, chat and face to face.

Nice to have

• Good at email and chat processes.
• Good typing skills.

Details

• Location: Gurugram.
• May require working in rotational shifts.