Customer Contact Comms Specialist - Voice

Overview

Customer Contact Comms Specialist (Voice) within Accenture's Customer Support vertical, handling customer queries, escalations and complaints and delivering resolutions.

What you'll do

• Manage and resolve customer queries.
• Handle escalations and complaints from dissatisfied customers and give the best resolutions.
• Close faults and complaints within SLAs.
• Analyse and solve moderately complex problems; create new solutions, adapting existing methods and procedures where needed.
• Work to the strategic direction set by senior management as it relates to team goals.
• Interact with direct supervisor, peers and management at the client or within Accenture.
• Manage small teams or work efforts (in an individual contributor role, at the client or within Accenture).

What you'll need

• Any graduation.
• 7 to 11 years of experience.
• Primary skill: Customer Communications (P5).

Nice to have

• Good in email and chat processes.
• Good typing skills.

Details

• Location: Gurugram.
• May require working in rotational shifts.