Customer Service Specialist - Voice

Overview

Customer Service Specialist supporting Finance Operations accounts payable, handling invoice processing and vendor and stakeholder queries with Japanese-speaking stakeholders.

What you'll do

• Collect operational data reports, conduct analysis and reconcile transactions.
• Manage the systematic handling of incoming invoices, including verifying accuracy, matching them with purchase orders and delivery receipts, and initiating the payment process.
• Process PO and non-PO invoices, including two-way and three-way matching.
• Support Japanese-speaking stakeholders, reviewing Japanese-language invoices and resolving vendor and stakeholder queries in Japanese and English.
• Analyze and solve moderately complex problems and create new solutions, adapting existing methods and procedures where needed.

What you'll need

• Any graduation.
• 7 to 11 years of experience.
• Primary skill: Customer Service (P1).
• Secondary skill: Invoice Processing (P1).
• Foreign language: Japanese, JLPT N2 or above or equivalent NAT certification.
• Excellent written and spoken English and Japanese.
• Experience in PO and non-PO invoice processing, payment processing, vendor statement reconciliation and vendor query resolution.
• Working knowledge of SAP; proficient in MS Office.
• Good stakeholder management and ability to build relationships virtually.
• Flexible to work in the time zone of the supported country.

Nice to have

• JLPT N1.

Details

• Location: Gurugram.
• Role may require working in rotational shifts.