Customer Service Specialist - Voice

Overview

Customer Service Specialist supporting Japanese-speaking stakeholders within Accenture's Finance Operations vertical, focused on Record to Report (R2R) activities and account reconciliations.

What you'll do

• Help determine financial outcomes by collecting operational data or reports, conducting analysis and reconciling transactions.
• Balance all balance sheet accounts against sub-ledger or other non-general ledger-based source data to verify they are in balance with the source system feeding the general ledger.
• Address differences that arise as reconciling items.
• Support Japanese-speaking stakeholders, reviewing source documents and communicating on accounting matters in Japanese and English.
• Analyse and solve moderately complex problems, and where needed adapt existing methods and procedures or create new solutions.
• Work toward team goals aligned with the strategic direction set by senior management.
• Interact with your direct supervisor, and with peers or management at a client or within Accenture.
• Manage small teams and or work efforts (if in an individual contributor role) at a client or within Accenture.

What you'll need

• Any graduation.
• 7 to 11 years of experience.
• Primary skill: Customer Service (P1).
• Secondary skill: Account Reconciliations (P1).
• Foreign language: Japanese, expert level; JLPT N2 or above (N1 preferred) or equivalent NAT certification.
• Good oral and written English and Japanese skills.
• Hands-on experience in month-end close, journal entries, intercompany accounting and balance sheet reconciliations.
• SAP experience.
• Proficient in MS Excel.
• Clear communicator, calm under pressure and detail focused.
• Flexible to work in the time zone of the supported country.

Nice to have

• JLPT N1 (preferred over N2).

Details

• Location: Gurugram.
• May require working in rotational shifts.