Customer Education Specialist

Overview

Customer Education Specialist role at MiniSoft Inc. (a Jonas Software company) to train law firm customers on collections software through remote and onsite training, with a focus on organized, flexible, and experienced software instruction.

What you'll do

• Execute training plans, develop training materials, and schedule classes with firms to provide software instruction to their employees.
• Review results and trainee feedback to improve materials and classes, and identify opportunities for additional training and software improvement.
• Meet with management personnel and software users to understand each organization's needs and tailor the agenda accordingly.
• Provide remote learning courses to firms globally.
• Conduct onsite/in-person training and consulting for US and Canadian firms, with occasional international travel.
• Accompany colleagues to trade shows, user groups, and networking events.
• Assist firms with best practice solutions and custom consulting projects.
• Design and present engaging product webinars.
• Assist in the evolution of new training practices and solutions to ensure customer success.
• Serve as a key training resource for internal MiniSoft colleagues.
• When not at a customer site, provide online training, support the current customer base, prepare for future trips, and conduct follow-ups with recently installed customers from the home office.

What you'll need

• Bachelor's degree or prior professional experience (stated as preferred in the posting, but listed under required qualifications).
• Strong verbal and written communication skills.
• Engaging presentation skills and style.
• Experience teaching or delivering training to diverse audiences.
• Ability to flexibly generate and execute training agendas.
• Ability to self-manage and perform responsibly in a remote environment.
• Working knowledge of Microsoft Office products.
• Customer service oriented mindset.

Nice to have

• General knowledge of web-based conferencing platforms (e.g., Webex, Zoom).
• Educational content creation experience.

Details

• Location: Remote (home office, with travel as needed).
• Reports to the Director of Customer Success; works closely with Product, Customer Success/Services, and Support.
• Scheduled weekly hours: 40. Worker type: Regular. Number of openings: 1.
• Traveling role under normal conditions, but initially remote while skills are assessed; travel increases as comfort grows.
• During peak periods, may require up to 80% travel.