Technical Enablement Manager

Overview

Own technical readiness across Customer Engineering (Sales Engineers, Technical Account Managers, Customer Success Managers and Support), starting with Sales Engineering, as the technical voice of enablement for the team.

What you'll do

• Own technical onboarding for new Sales Engineers so they are ready to demo and run POCs as quickly as possible, then build the same for TAMs, CSMs and Support
• Build hands-on labs and certification paths, and certify people before they are in front of customers on their own
• Work with SE leadership on the demo standard every SE is held to, and train and certify against it
• Agree with Customer Engineering leaders what "ready" means for each role, and track ramp against it
• Audit the Customer Engineering technical knowledge base, retire what is outdated, and keep what stays accurate and self-serve
• Build deployment and troubleshooting guides for the hardest setups, starting with Socket Firewall in enterprise networks (proxies, ZTNA, private registries like Artifactory and Nexus)
• Own technical competitive material for the tools SEs run into most
• Listen to calls and sit in on POC reviews and escalations to find where people get stuck, and fix it with training
• Bring patterns back to Engineering: missing docs, confusing UX, and the questions that keep pulling engineers into deals
• Work with the engineers shipping each feature so the field is trained before customers see it
• Turn each release into field-ready material: a short lab or demo, a talk track, deployment steps and known limitations
• Run a regular technical session for SEs and Customer Engineering

What you'll need

• 6+ years in a technical customer-facing or technical enablement role (Sales Engineer, Solutions Engineer, Solutions Architect, TAM, Support Engineer, Technical Enablement, or similar)
• Have run demos, POCs, deployments or escalations yourself, not just trained people on them, and can explain the product to an SE, an AE and an engineer at the right level for each
• Have built training other people use without you (labs, demos, certifications, videos, playbooks) and can tell how you knew it worked
• Use AI tools (Claude, Claude Code, or similar) to build and maintain content, and can show how that lets you support a much bigger team than you could alone
• Working knowledge of how developers build and ship software: package managers like npm or PyPI, CI/CD, and source control (Git, GitHub, GitLab)

Nice to have

• Background in application security, SCA, supply chain security or developer tooling
• Have kept a field team current on a fast release cadence, weekly or every couple of weeks
• Can read and write basic scripts in Python, JS, or Go, enough to build and maintain labs
• Experience with enterprise networking and proxies (ZTNA, secure web gateways, private package registries)

Details

• Location: United States
• Remote-first, with quarterly team off-sites
• Reports to the Head of Enablement and works closely with the Head of Sales Engineering, SE managers and other Customer Engineering leaders