Senior Enterprise Implementation Consultant

Overview

Senior Enterprise Implementation Consultant on Samsara's Strategic Customer Success team, owning the deployment and adoption of Samsara's IoT solutions for Enterprise customers after the sales handoff.

What you'll do

• Manage the deployment of Samsara technology to large-scale customers, enabling quick time to value.
• Create launch plans and a roadmap to increase product usage.
• Track implementation progress, participation, product adoption, and account health.
• Run training sessions, demonstrate Samsara's technology, and work through challenges with executives and day-to-day users across numerous use cases.
• Juggle multiple customer engagements in parallel and work cross-functionally with Sales, Support, Sales Engineering and Product to deliver an exceptional customer experience.
• Serve as a mentor to the wider Customer Success and Support teams.
• Deeply understand the Samsara platform's capabilities and explain them to customers of all types.
• Champion, role model, and embed Samsara's cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team).

What you'll need

• 6+ years of experience in a senior Customer Success, account management, or strategic consulting role.
• Experience supporting or working with technical products.
• Solutions-oriented with strong problem solving skills.
• Excellent consultative skills with experience in end to end system implementations.
• Proven track record of building trust and communicating effectively with executives, Product and Engineering leadership, and day-to-day users of software.
• Passion for going above and beyond, taking initiative, and thriving in a fast-paced, change-heavy environment.
• Diplomacy, tact, and poise under pressure when working through customer issues.
• Bachelor's degree from a 4-year institution.

Nice to have

• Enterprise SaaS experience.
• Strong bias for action, the ability to think big, with insistence on high standards.
• Experience serving and supporting large-scale business solutions at Fortune 500 companies.

Details

• Remote position open to candidates residing in the US, excluding the San Francisco Bay Metro Area, NYC Metro Area, and Washington, D.C. Metro Area.
• May require travel to customer sites up to 10% of the time, including overnight stays.
• Annual base salary $100,406 to $153,409 USD; actual range depends on primary work location.