Principal Customer Education Specialist, Imaging

Overview

Serve as the subject matter expert for a designated therapeutic area or product line, partnering with sponsors, customers and internal stakeholders to develop training solutions that drive customer success.

What you'll do

• Serve as the subject matter expert for a designated therapeutic area and product line, providing guidance to sponsors, customers, and internal stakeholders.
• Partner with Business Development to recommend customer training strategies, deliver capability presentations, demonstrate solutions, and support new business opportunities.
• Review study contracts and develop training plans at study start-up and throughout the study lifecycle to address updates and changes in collaboration with sponsor study teams.
• Advocate for customer education services across the organization and strengthen cross-functional collaboration.
• Monitor quality metrics, including data quality trends, Customer Care tickets, and DCRs, and recommend targeted training interventions.
• Lead product and organizational readiness initiatives by planning activities, coordinating deliverables, monitoring progress, and communicating status updates to stakeholders.
• Collaborate with key customers to design and implement global training plans that support successful study execution.
• Partner with Education leadership and Customer Education Project Management teams to develop and enhance customer training services and future offerings.
• Deliver exceptional customer experiences while supporting business growth and team development initiatives.
• Promote a culture of continuous improvement, innovation, cost-conscious decision-making, and alignment with company objectives and vision.

What you'll need

• Bachelor's degree or certification in education, business, human resources, or a field relevant to the clinical trial industry.
• Minimum 5 years of experience in a corporate training environment.
• Minimum 5 years of experience within the clinical trial industry.
• Demonstrated subject matter expertise in a specific therapeutic area and/or product line.
• Strong organizational and time management skills with the ability to manage multiple priorities and deadlines.
• Creative problem-solving skills and the ability to develop innovative approaches to business challenges.
• Excellent verbal, written, presentation, and interpersonal communication skills.
• Strong technical aptitude with the ability to quickly learn and apply new software, systems, and technologies.
• Knowledge of customer training methodologies, adult learning principles, and industry trends.
• Ability to build effective relationships with customers, sponsors, and cross-functional stakeholders.
• Experience leading projects, influencing stakeholders, and driving organizational readiness initiatives in a matrix environment.

Details

• Location: United States, remote.
• Remote and hybrid work options.