Overview
Customer Engineer Representative I responsible for installing, maintaining, and repairing financial/ATM equipment to keep customer operations running and meet service expectations.
What you'll do
- Install, maintain, and repair equipment within an assigned territory/region.
- Own customer incidents/problems until resolved to customer satisfaction or SLA compliance.
- Perform first-line maintenance and minor repairs on tier I equipment (PCs, workstations, peripherals, printers, front-end POS systems, ATMs, kiosks, and related components).
- Assist with site preparation such as cable installation, equipment staging, and minor equipment testing.
- Diagnose issues, perform module-level repairs, and replace components while following ATM/security procedures.
- Handle reporting and expense tracking for service delivery activities.
- Capture customer asset information needed for invoicing/billing and manage daily dispatch/scheduling.
What you'll need
- High School Diploma or equivalent.
- Ability to work with Microsoft Office suite and Windows XP/Windows 2000 operating systems.
- Experience in PC hardware maintenance and support.
- A+ Certification.
- ITE or Polytechnic in Electronics and Communications Engineering.
- Experience maintaining computer hardware and routers/networks/switches/hubs.
- Ability to work flexible schedules including nights, weekends, overtime, flex shifts, and on-call.
Details
- Location: Agra, India (ATS: INDIA VIRTUAL, IND).
- Position summary notes prolonged travel, carrying/lifting tool kits (1–50 lbs), and possible rotating shifts.
Read the full description and apply on the company’s own careers page.
