Customer Engineering /AI Engineer

Overview

Customer Engineering / AI Engineer supporting technical customer success through hands-on execution of AI-enabled customer solutions.

What you'll do

• Analyze recurring and complex customer-impacting engineering issues and identify opportunities for AI-driven automation.
• Build AI-powered tools and workflows for diagnosing, troubleshooting, remediating, and preventing customer issues.
• Develop prompt harnesses and evaluation frameworks to test LLM solutions against real-world engineering scenarios.
• Design agentic workflows where LLMs reason over context, use tools, perform actions, validate results, and iterate.
• Investigate AI failures methodically and improve prompts, context, tools, model selection, and workflows.
• Measure solutions using engineering metrics such as accuracy, resolution time, automation rate, reliability, latency, and cost.

What you'll need

• 4+ years of experience.
• Hands-on experience building production applications using LLMs, prompt engineering, structured outputs, and function/tool calling.
• Experience building agentic workflows using frameworks such as LangGraph or LangChain, including MCP/tool integrations.
• Strong Python/software engineering skills with experience deploying, monitoring, evaluating, and optimizing AI workloads.
• Basic working knowledge of enterprise software platforms, APIs, and integrations.
• Ability to document solutions, runbooks, and support procedures for maintainability.

Details

• Location: Bangalore, India.