Customer Experience Consultant

Overview

Provide services to customers once they are onboarded in the Maersk environment, covering channel management, case management, relationship management, contract and dispute management, and file management after booking.

What you'll do

• Manage customer channels and case management.
• Handle customer onboarding and relationship management.
• Manage contracts and disputes.
• Carry out all file management activities post booking.
• Prepare documentation and perform system updates.
• Handle operational finance tasks.
• Proactively communicate with customer service in case of exceptions.
• Support Customer Service in customer query resolution and exception handling.

What you'll need

• Minimum 5-6 years of experience in EXIM.
• Any graduate degree.
• Excellent English communication skills, written and oral.
• Comfortable working on voice and non-voice processes.

Nice to have

• MBA.

Details

• Location: Halol, Gujarat (listed as Ahmedabad in the ATS).
• Work six days a week (Monday to Saturday).
• Rotating shifts: 7:00 am to 3:00 pm, 8:00 am to 5:00 pm, or 3:00 pm to 11:00 pm.
• Transport facility provided.