Customer Experience Executive

Overview

Customer Experience Executive role answering inbound calls and emails from shareholders, helping them with queries and with buying or selling shares, within agreed service standards.

What you'll do

• Answer inbound calls and emails from shareholders and assist them with their queries within the agreed service standards.
• Answer inbound calls from shareholders and assist them to buy or sell shares within the agreed service standards.
• Respond to basic queries, referring to senior colleagues where appropriate.
• Contribute to the completion of the team's workload.
• Improve own skills and knowledge within the operational team, identifying opportunities to improve processes and service.
• Undertake duties at a similar level as required.
• Ensure compliance with Equiniti's procedures, standards and reporting requirements, together with all relevant regulatory and statutory requirements, implementing actions to protect the business where appropriate.
• Undertake the duties of this role in accordance with the requirements of the company's Regulators.
• Complete work within the security arrangements of Equiniti.
• Ensure that all work is undertaken within the quality system.
• Ensure that work and ethics comply with all security arrangements, both physical and information.

Details

• Breaks will be scheduled and you are expected to comply with them, to ensure the process is always within Service Level Agreements.
• Follows the UK business holiday calendar.
• Any deliberate contravention of these procedures may lead to disciplinary procedure.
• Any offer of employment is subject to satisfactory pre-employment screening checks.