OPM Specialist

Overview

Customer Service role focused on order fulfillment, delivery reliability and customer experience, covering order processing, bonded warehouse oversight, regulatory compliance and continuous improvement.

What you'll do

• Validate customer orders, contract terms, pricing, and supporting documentation to ensure accuracy and compliance
• Manage end-to-end order processing activities from order receipt through successful delivery fulfillment
• Oversee bonded warehouse operations while ensuring compliance with customs regulations and effective inventory management
• Partner with customers and cross-functional stakeholders to support the smooth execution of customer orders
• Monitor delivery performance against established SLAs and KPIs to maintain high service reliability
• Analyze and manage order backlogs, identify potential risks, and provide reporting that supports business decisions
• Resolve customer complaints, service issues, and escalations promptly to maintain a high level of customer satisfaction
• Prepare and maintain MIS reports, operational dashboards, and performance metrics to improve business visibility
• Provide proactive updates to customers regarding order status, delivery commitments, and issue resolution
• Support continuous improvement initiatives that enhance operational efficiency, customer experience, and process compliance

What you'll need

• Degree in Business Administration or a related discipline
• 6+ years of experience in Customer Service or Order Management
• Proven experience managing end-to-end order processing, customer order management, and delivery coordination
• Experience handling customer complaints, escalations, and issue resolution within a customer-facing environment
• Strong analytical skills with experience in backlog management, reporting, and operational performance analysis
• Strong communication and stakeholder management skills with the ability to collaborate across multiple functions
• Ability to manage multiple priorities, work effectively under pressure, and meet customer and business commitments
• Customer-focused mindset with a strong sense of ownership, accountability, and attention to detail

Nice to have

• Knowledge of bonded warehouse operations, import/export processes, customs regulations, and compliance requirements
• Proficiency with ERP systems such as SAP and CRM platforms such as Salesforce (SFDC)
• Advanced skills in Microsoft Excel, PowerPoint, and reporting tools for MIS preparation and data analysis

Details

• Location: Bangalore