Travel Counselor

Overview

Travel Consultant role providing outstanding service to corporate business clients, joining a remote team within Amex GBT's 24/7 Traveler Care operation.

What you'll do

• Advise and arrange travel for corporate business customers, both individuals and groups
• Conduct analysis and research on travel options, and proactively anticipate traveler needs to sell additional services
• Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations
• Use various Global Distribution Systems (GDSs), including Sabre, Apollo, Galileo and Amadeus. Training may be provided
• Ensure compliance to customers' agreed travel policy, service provider policies, and regulatory requirements
• Use positive telephone service techniques and act on special customer requests
• Collaborate within your team to coach, mentor, and provide constructive feedback to improve service levels

What you'll need

• Passion for excellence in client service, including proactive anticipation of needs
• Native GDS expertise (Sabre, Apollo, Amadeus and/or Galileo)
• Professional communication (written and verbal)
• Attention to detail
• Act with integrity, and look after personal traveler information
• Possess a strong understanding of the travel industry (background in business travel, leisure travel, or airline reservation)
• Resolving customer issues quickly and independently / with supplier
• Teamwork and openness to feedback

Details

• Location: Bangalore, India
• Traveler Care team is a 24/7 operation; be flexible and prepared to work afternoon shifts (12-8pm) and weekends