Visa counsellor

Overview

Travel Consultant role within Amex GBT's Traveler Care team, advising and booking travel for corporate business clients in a highly skilled remote team, operating a 24/7 service.

What you'll do

• Advise and arrange travel for corporate business customers (both individuals and groups).
• Conduct analysis and research on travel options, and pro-actively anticipate traveler needs to sell additional services.
• Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations.
• Use various Global Distribution Systems (GDSs), including Sabre, Apollo, Galileo and Amadeus. Training may be provided.
• Ensure compliance to customers' agreed travel policy, service provider policies, and regulatory requirements.
• Use positive telephone service techniques and act on special customer requests.
• Collaborate within your team to coach, mentor, and provide constructive feedback to improve service levels.

What you'll need

• Passion for excellence in client service, including proactive anticipation of needs.
• Native GDS expertise (Sabre, Apollo, Amadeus and/or Galileo).
• Professional communication (written and verbal).
• Attention to detail.
• Act with integrity, and look after personal traveler information.
• Possess a strong understanding of the travel industry (background in business travel, leisure travel, or airline reservation).
• Resolving customer issues quickly and independently / with supplier.
• Teamwork and openness to feedback.

Details

• Location: Bangalore, India.
• Traveler Care team is a 24/7 operation; be flexible and prepared to work afternoon shifts (12-8pm) and weekends.