Travel Counselor

Overview

Advise and arrange travel for corporate business customers as a Travel Consultant on a remote team serving corporate clients.

What you'll do

• Advise and arrange travel for corporate business customers, both individuals and groups.
• Conduct analysis and research on travel options, and proactively anticipate traveler needs to sell additional services.
• Arrange and book domestic and international business travel of varying complexity for air, road, rail, and accommodations.
• Use Global Distribution Systems (GDSs), including Sabre, Apollo, Galileo and Amadeus. Training may be provided.
• Ensure compliance with customers' agreed travel policy, service provider policies, and regulatory requirements.
• Use positive telephone service techniques and act on special customer requests.
• Collaborate within your team to coach, mentor, and provide constructive feedback to improve service levels.

What you'll need

• Passion for excellence in client service, including proactive anticipation of needs.
• Native GDS expertise (Sabre, Apollo, Amadeus and/or Galileo).
• Professional communication, written and verbal.
• Attention to detail.
• Act with integrity, and look after personal traveler information.
• Strong understanding of the travel industry (background in business travel, leisure travel, or airline reservation).
• Resolve customer issues quickly and independently or with suppliers.
• Teamwork and openness to feedback.

Details

• Location: Hyderabad, India.
• Remote team.