Customer Experience Intern - Summer 2027

Overview

A summer internship supporting Veeam's Customer Experience team in protecting customer trust during complex delivery challenges and escalations, working directly with the Customer Advocate Program Director.

What you'll do

• Help turn lessons from past escalations into reusable playbooks, checklists, and operating standards the team can apply consistently.
• Develop and maintain templates for escalation intake, status updates, stakeholder communications, and post-escalation reviews.
• Write and edit internal updates and stakeholder communications that are direct, accurate, and easy to act on.
• Spot gaps or inconsistencies in current processes and recommend practical improvements.
• Study how leading companies approach CX and recommend ideas Veeam could apply.
• Gather feedback from surveys, interviews, and support interactions and distill it into clear, actionable insights.

What you'll need

• Rising Junior or Senior pursuing a Bachelor's degree in an accredited college or university.
• Curiosity about customer experience, B2B technology, and how teams work together to solve problems.
• Excellent written, verbal and communication skills.
• Willingness to learn about technology.
• Proficiency in Windows and Microsoft Office.
• Proficient with MS-Excel with a passion for data analysis.
• Ability to work independently with limited direction in a fast-paced environment; must be a high-energy, motivated self-starter.

Details

• Program runs May – August 2027 (11-week program).
• Paid internship at an hourly base pay rate of $20-$25 USD (United States of America Intern Pay Range).
• Benefits include paid company holidays during the internship, a tech stipend for workspace setup, and 8 hours of paid volunteer time through Veeam Cares.
• Includes onboarding led by the University Relations team, weekly professional development sessions, and networking and social events.
• Location: Remote, Georgia, USA.