Quality Assurance Evaluator, HOA

Overview

Quality Assurance Evaluator role on the Colombia-based QA team within Porch.com's Insurance business unit, auditing and evaluating key insurance processes and interactions against established quality standards. Reports to the Quality Assurance Team Lead.

What you'll do

• Conduct audits and evaluations of key insurance processes and interactions against established scorecards and quality standards.
• Score and document findings accurately and consistently, flagging errors, risks, and compliance concerns.
• Participate in calibration sessions with the QA Team Lead and fellow auditors to stay aligned on scoring interpretation.
• Deliver clear, constructive feedback on audit results to the agents or process owners being evaluated.
• Identify recurring trends, error patterns, and improvement opportunities, and escalate them to the QA Team Lead.
• Maintain accurate, organized records of completed audits, scores, and supporting documentation.
• Stay current on process, product, and policy updates so evaluations reflect the latest standards.
• Share audit-based insights and real examples with Learning & Development to inform training content, without owning training design.

What you'll need

• Bachelor's degree, or equivalent experience, in Business, Insurance, or a related field.
• At least 1 year of experience in quality assurance, auditing, or insurance operations (claims, underwriting, customer service, or policy administration).
• Strong attention to detail and the ability to apply quality standards consistently.
• Excellent written and verbal English communication skills.
• Comfort giving and receiving feedback in a clear, constructive way.
• Proficiency in Excel, with comfort using QA or reporting dashboards.
• Ability to work independently and stay productive in a remote, distributed team environment.
• A quiet space to work, and an internet connection of at least 30 Mbps download and 10 Mbps upload.

Nice to have

• Bachelor's degree, or equivalent experience, in Business, Insurance, or a related field.
• Experience with U.S. insurance products, claims, or policy administration.
• Familiarity with QMS platforms or AI-forward QA tools, such as automated scoring or speech/conversation analytics.
• Comfort using AI tools in daily work to automate routine tasks and improve productivity.

Details

• Location: Colombia. Workplace type: Remote.
• Employed through RemoFirst, Porch Group's Employer of Record partner in Colombia; day-to-day work is led by Porch Group.
• Pay range: COP 2,600,000.00 to COP 3,400,000.00 salary per month.
• Application window anticipated to close in 2 weeks (10 business days) from 11/03/26, subject to change.