IGS Calibration Engineer

Overview

Calibrate, test and troubleshoot vascular / Image-Guided Solutions (IGS) equipment during installation, act as the subject matter expert on IGS calibration, and serve as the primary GE HealthCare contact for the customer throughout the calibration phase.

What you'll do

• Calibrate, test and troubleshoot IGS systems and upgrades, leading calibration work with IGS field engineers.
• Act as the primary GE HealthCare face to the customer during the calibration phase and drive customer satisfaction.
• Complete on-time and accurate preventative maintenance, field modification instructions (FMIs) and/or instrument service information bulletins (ISIs).
• Assist more experienced field engineers with equipment installation.
• Work with experienced field engineers on basic troubleshooting and service repair needs on designated equipment.
• Communicate effectively with customers to ensure resolution and proper follow-up.
• Partner with the customer and recommend value-added services that help them run their business more efficiently.
• Maintain customer service logs and internal service records in a timely manner, order repair parts, and manage cycle times.
• Use the GEHC escalation process as needed, and work with region and national support to define and implement corrective action plans.
• Serve as a member of the account community for key accounts.
• Engage commercial counterparts, identify potential sales leads, and participate in sales opportunities such as contract renewals and revenue programs.
• Keep up to date with competitor information and market trends.
• Answer service calls independently within one year of employment.

What you'll need

• Associate's or Bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field; OR equivalent military education; OR participant in the formal GEHC Biomed/FE Services Internship or Military Externship program; OR High School Diploma/GED and 4 or more years of experience servicing electronic equipment.
• Experience with web applications as well as the Microsoft suite of products.
• Valid driver's license, which must be maintained.
• Willingness to be available after hours or work a rotating on-call schedule, including weekends, for critical issues and coverage as necessary.
• Ability to lift, carry, push and pull up to 35 lbs. unassisted, and frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit and stand for long periods.
• Ability to reach at, above and below shoulder level, flex/extend neck, and have good hand and finger dexterity.
• Vision abilities including color, close vision, distance vision, peripheral vision and depth perception.

Details

• Remote role.
• Travel up to 75% of the time to customer locations.
• GE HealthCare will not sponsor employment visas now or in the future for this job.
• Relocation assistance: not provided.
• Application deadline: January 31, 2027.