Field Service Engineer

Overview

The Field Service Engineer delivers technical support and maintenance services, including troubleshooting, repairs and installations, for Cath Lab, X-ray and C-arm equipment, with a focus on first-visit resolution and customer satisfaction.

What you'll do

• Deliver technical support and maintenance services to customers, performing troubleshooting, repair and installation of products and services with moderate independence, while adhering to regulatory guidelines and company standards.
• Document service activities in detail, including diagnostics, resolutions, test procedures and case status, ensuring accuracy and completeness for transparency and traceability.
• Work under direct supervision, following established processes and using independent judgment to ensure compliance with operational policies and consistent, high-quality service.
• Track and record customer interaction time, parts usage and service outcomes in real time with high accuracy.
• Prepare for service visits by diagnosing issues, organizing necessary parts and formulating clear action plans, striving for first-visit resolution.
• Assist in addressing customer escalations, complaints and feedback, coordinating the implementation of action plans to resolve issues efficiently.
• Execute service tasks in the field using diagnostic tools and troubleshooting techniques, managing more complex issues and ensuring smooth operation and reliability of products.
• Support business growth by identifying potential sales opportunities or value-added services during field service visits.
• Expand knowledge of assigned products and services continuously to maintain high standards of customer support and technical expertise.

What you'll need

• Minimum 4 to 8 years of experience on Cathlab, X-ray and C-arm equipment.
• IT and network knowledge.
• Good communication skills.

Nice to have

• Regulatory Compliance
• Data Analysis & Interpretation
• Root Cause Analysis (RCA)
• Troubleshooting
• Escalation Management
• Service Operations
• Technical Documentation
• Customer Service
• KPI Monitoring and Reporting
• Product Installation
• Product Repair & Maintenance

Details

• Location: Jodhpur.
• Field role, generally performed at customers' or suppliers' locations.
• Works under direct supervision.