Field Service Engineer -Pan India

Overview

Field Service Engineer delivering technical support, maintenance, troubleshooting, repairs and installations for Cath Lab, MRI, CT, X-Ray and multi-modality equipment across India.

What you'll do

• Deliver technical support and maintenance services to customers, performing troubleshooting, repair and installation of products and services with moderate independence, while adhering to regulatory guidelines and company standards.
• Document service activities in detail, including diagnostics, resolutions, test procedures and case status, ensuring accuracy and completeness for transparency and traceability.
• Work under direct supervision, following established processes, and use independent judgment to ensure compliance with operational policies and consistent, high-quality service.
• Track and record customer interaction time, parts usage and service outcomes in real time with high accuracy.
• Prepare for service visits by diagnosing issues, organizing necessary parts and formulating clear action plans, striving for first-visit resolution.
• Assist in addressing customer escalations, complaints and feedback, coordinating the implementation of action plans to resolve issues efficiently.
• Execute service tasks in the field using diagnostic tools and troubleshooting techniques, managing more complex issues and ensuring smooth operation and reliability of products.
• Support business growth by identifying potential sales opportunities or value-added services during field service visits.
• Expand knowledge of assigned products and services continuously to maintain high standards of customer support and technical expertise.

What you'll need

• Minimum 4 to 15 years of experience on Cath Lab, MRI, CT, X-Ray and multi-modality equipment.
• IT and network knowledge.
• Good communication skills.

Nice to have

• Regulatory compliance
• Data analysis and interpretation
• Root cause analysis (RCA)
• Troubleshooting
• Escalation management
• Service operations
• Technical documentation
• Customer service
• KPI monitoring and reporting
• Product installation
• Product repair and maintenance

Details

• Location: Pan India
• Work mode: Remote based