Field Service Engineer

Overview

Field Service Engineer supporting customers through on-site installation, implementation, maintenance and repair of Agilent GCMS and multi-vendor systems solutions.

What you'll do

• Install and optimize hardware, software and network GCMS products and configurations at customer sites.
• Diagnose and resolve GCMS product performance problems.
• Perform maintenance and repair services.
• Advise customers on preventive maintenance and configurations that may impact product performance.
• Proactively respond to potential equipment or software issues to prevent unplanned interruption of customers' business.
• Deliver (not design) fully integrated solutions, which may include peripherals, communications, operating systems and applications software.
• Serve as an internal resource on technical issues and manage product escalations.
• Collaborate with Agilent Support, Sales, Marketing and R&D teams to provide solutions to customers.
• May have knowledge of third-party products.
• May deliver internal technical training and maintenance seminars and workshops for field engineers or customers.
• May train other field engineers or customers.
• May calibrate equipment on-site for large volume customers.
• May qualify leads.

What you'll need

• Master's Degree in Chemistry, Analytical Chemistry, Instrumentation, Pharmacy, Biotechnology or Life Science, or equivalent.
• Relevant basic/theoretical knowledge of analytical instruments such as GCMS.
• Typically at least 5+ years of relevant experience for entry to this level.
• Excellent numerical, verbal and written communication, troubleshooting and problem-solving skills.
• Good organizational and negotiation skills.
• Must consent to participate and meet Agilent approved customer/vendor credentialing requirements necessary to gain access to customer sites (for example proof of identification, proof of certification to perform the work required, customer health and safety requirements).

Details

• Location: Bharuch (source ATS line lists India-Remote Location-Ahmedabad).
• Full-time weekly schedule.
• Travel required: 100% of the time.
• Day shift; no end date.