Field Service Engineer 3

Overview

The Field Service Engineer 3 performs preventative maintenance, troubleshooting, repairs and installations on assigned medical equipment in the Farmington, New Mexico service area, and can also be located in or around Durango, Colorado or an adjacent location with a reasonable commute to hospitals in the service area.

What you'll do

• Perform on-time, accurate preventative maintenance in one or more modalities of equipment.
• Follow all Field Modification Instructions and Instrument Service Information bulletins.
• Independently troubleshoot and perform moderately complex repairs on assigned equipment.
• Independently perform and lead equipment installations in one or more modalities, including installation, validation and maintenance.
• Lead, instruct and assist less experienced Field Engineers and provide coaching and feedback to team members.
• Lead customer communications and serve as the escalation point for customer concerns, including installs.
• Own customer issues from dispatch or identification through resolution, keeping team members informed of status for designated customers.
• Lead and communicate HQ and Zone or Area-level initiatives and co-lead regular team or modality meetings as required.
• Partner with customers and recommend value-added services to help them run their business more efficiently.
• Maintain customer service logs and internal service records in a timely manner, order repair parts and manage cycle times.
• Use the GEHC escalation process as needed and work with region and national support to define and implement corrective action plans.
• Serve as a member of the account community for key accounts, engage commercial counterparts, identify potential sales leads and assist with contract renewals and revenue programs.
• Keep up to date with competitor information and market trends and demonstrate strong commercial acumen.
• Assist the Area Service Manager or Director of Service in creating growth and/or deployment strategies.
• May include application training of clinical or scientific staff on designated equipment.

What you'll need

• Associate's or Bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field and 4+ years of experience servicing electrical equipment; OR equivalent military education and 4+ years of experience servicing electrical equipment; OR High School Diploma/GED and 8+ years of experience servicing electrical equipment.
• Experience interfacing with both internal team members and external customers as part of a solution-based service process.
• Experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment.
• Experience troubleshooting and responding to customer concerns.
• Experience with web applications as well as the Microsoft suite of products.
• Legal authorization to work in the U.S. is required; visa sponsorship is not provided now or in the future.
• Ability to lift, carry, push and pull up to 35 lbs. unassisted and frequently bend, stoop, twist, climb, crouch, squat, kneel or crawl.
• Ability to sit and stand for long periods, reach at, above and below shoulder level, flex or extend neck, and have good hand and finger dexterity.
• Ability to be available after-hours and/or work a rotating on-call schedule, including weekends.
• Valid driver's license.

Details

• Location: Farmington, New Mexico service area; candidates may also be located in or around Durango, Colorado or an adjacent location with a reasonable commute to hospitals in the service area.
• Relocation assistance is provided for out-of-state candidates or candidates willing to move to these locations.
• Successful applicant must pass GEHC's standard background check, including a post-offer drug test, and comply with customer access policies during employment.