Field Service Engineer - Pathology

Overview

Field Service Engineer supporting customers with on-site installation, preventive maintenance, and repair of Agilent Pathology and Genomics instruments.

What you'll do

• Install and optimize hardware, software and network products and configurations at customer sites.
• Diagnose and resolve product performance problems.
• Perform maintenance and repair services.
• Advise customers on preventive maintenance and configurations that may impact product performance.
• Proactively respond to potential equipment or software issues to prevent unplanned interruption of customers' business.
• Deliver fully integrated solutions, which may include peripherals, communications, operating systems and applications software (does not design).
• Serve as an internal resource on technical issues and manage product escalations.
• Collaborate with Agilent teams such as Support, Sales, Marketing and R&D to provide solutions to customers.
• May have knowledge of third-party products.
• May deliver internal technical training and maintenance seminars and workshops for field engineers or customers.
• May train other field engineers or customers.
• May qualify leads.

What you'll need

• Bachelor's, master's or other university-level degree within the science field (e.g. biochemistry, biotechnology or similar), or an equivalent combination of education, training and experience.
• 4+ years of experience working with analytical instrumentation, ideally including repair, maintenance and/or troubleshooting.
• Ability to solve high-impact problems related to product availability; typically system/solution-focused.
• Excellent verbal and written communication skills.
• Strong customer relationship-building skills.
• Ability to lift 60 lbs.
• Valid driver's license.
• Ability to travel 80% of the time.

Nice to have

• Experience or expertise with Pathology handling equipment, specifically IHC instrumentation.
• Experience in Medical Diagnostics.
• Familiarity with functioning within the service standards of ISO 13485.

Details

• Territory: Southern CA and AZ, covering NV, UT and the Bay Area as needed; ideal candidate resides in the Los Angeles CA metro area.
• Full-time weekly schedule; option to work remotely.
• Travel 50% overnight, which could include weekend work and overtime, as needed.
• Travel required 100% of the time.
• Day shift.
• Company vehicle program or mileage reimbursement eligible for this territory.
• Must meet Agilent-approved customer/vendor credentialing requirements for site access, including consent to customer-requested screening.