Field Service Engineer

Overview

Field Service Engineer supporting customers through on-site installation, preventive maintenance, and repair of Agilent and multi-vendor systems in laboratories.

What you'll do

• Install and optimize hardware, software, networking products, and system configurations at customer sites in Pennsylvania, Delaware, and southern New Jersey.
• Diagnose and resolve product performance issues.
• Perform preventive maintenance and repairs.
• Advise customers on preventive maintenance and system configurations that may affect product performance.
• Respond proactively to potential equipment issues to help prevent unplanned disruptions to customers' operations.
• Deliver fully integrated solutions that may include peripherals, communications, operating systems, and application software.
• Train customers and other field engineers in hardware and integrated solutions.
• Manage individual repair and PM parts.
• Manage expenses.
• Help drive business growth through the lead program.
• Perform compliance services.
• Complete all applicable service reports, checklists, and documentation.
• Close service orders in a timely manner.

What you'll need

• Bachelor's degree in chemistry, analytical chemistry, biochemistry, biotechnology, or a related field, or an equivalent combination of education and experience.
• Four+ years of service or laboratory experience working with gas chromatography (GC) or gas chromatography–mass spectrometry (GC-MS) instrumentation.
• Experience troubleshooting and resolving issues with analytical instrumentation.
• Strong interpersonal and customer service skills.
• Willingness to travel daily throughout the service district to support Agilent customers.
• Ability to communicate clearly, concisely, respectfully, and promptly.
• Ability to travel overnight occasionally for training and customer support.

Details

• Full-time weekly schedule.
• Option to work remotely.
• Travel required: 35% of the time.
• Day shift.
• Eligible for choice of company car or reimbursement for personal vehicle usage (US).
• Full-time equivalent pay range $34.00 - $53.13/hr plus eligibility for bonus, stock and benefits; individual pay depends on work location and factors including skills, experience, and education.