Field Service Engineer – Analytical Instruments

Overview

Field Service Engineer providing installation, maintenance, troubleshooting and repair services for advanced analytical equipment, while building customer relationships across research institutions, universities and industrial facilities.

What you'll do

• Install, maintain, troubleshoot, repair and support analytical instruments, equipment and associated systems.
• Interact directly with customers and customer care representatives to coordinate and manage service activities and logistics.
• Manage and complete assigned field service tasks independently and efficiently.
• Diagnose technical issues using structured analytical troubleshooting and provide appropriate solutions and recommendations.
• Perform preventive maintenance, corrective maintenance, system upgrades and other technical service activities as required.
• Ensure equipment is operating according to applicable specifications and customer requirements.
• Ensure compliance with Thermo Fisher Scientific safety, quality and regulatory standards.
• Generate accurate, complete and timely service documentation and reports.
• Collaborate with customers to understand their technical and operational needs and provide appropriate service solutions.
• Work closely with local and global technical support, application, commercial and service teams as required.
• Participate in work schedule and service planning with colleagues and management.
• Identify potential customer needs and provide relevant sales leads and feedback to commercial and support teams.
• Maintain and continuously develop technical knowledge of supported products, technologies, software and related IT environments.
• Participate in technical and product training as required to support current and future analytical instrument platforms.

What you'll need

• 5+ years of relevant technical, field service, engineering or instrumentation experience.
• Bachelor's degree or higher in mechatronics, electronics, electrical engineering, mechanical engineering, engineering, or another relevant technical discipline, or equivalent practical experience.
• Strong analytical troubleshooting and problem-solving skills.
• Strong hands-on technical capabilities and ability to work with complex electromechanical systems.
• Interest in technology, software, networking and IT-related systems.
• Ability to learn and support new technologies and instrument platforms.
• Effective technical communication and interpersonal skills.
• Strong customer-service orientation and ability to work effectively in a customer-facing environment.
• Ability to work independently while collaborating effectively with local and global teams.
• Fluent in Hebrew and English.
• Valid Israeli driving license.
• Willingness and ability to travel extensively to customer sites.

Nice to have

• Experience working with scientific, laboratory, analytical, industrial or other complex technical instrumentation.
• Experience with Thermo Fisher Scientific instruments or technologies.

Details

• Location: Israel (listed as Remote, Israel).
• Work schedule: standard, Sunday to Thursday working week.
• Extensive travel to customer sites required.
• Able to lift 40 lbs. without assistance.
• Some degree of PPE required (safety glasses, gowning, gloves, lab coat, ear plugs etc.).
• Exposure to strong odors (chemical, lubricants, biological products etc.) and hazardous/toxic materials.