Field Service Engineer II, LCMS - SF Bay Area, CA

Overview

Field Service Engineer II supporting Chromatography and Mass Spectrometry instruments at customer labs across research, industrial and healthcare settings, based in the San Francisco Bay Area.

What you'll do

• Perform on-site installation, preventive maintenance and repair support for Chromatography and Mass Spectrometry equipment at customer labs.
• Handle personal parts inventories, complete job tasks and complete service reports using service ticket management software.
• Train customers in equipment and software.
• Provide a communication link between the customer and the company to help ensure effective service is provided.
• Attend factory-provided technical and service training on newest products developed by Thermo Fisher Scientific.
• Work in conjunction with Service and Sales teams.
• Review customer data and run factory protocols to troubleshoot instrumentation.
• Share diagnostic information with engineering, factory, field service, management and other personnel to expedite repairs.
• Provide accurate and timely completion of service reports, expense reports and other administrative tasks.

What you'll need

• Bachelor's degree in Electronics, Engineering, Physics, Chemistry, or related technical field.
• 2+ years of hands-on technical experience installing, troubleshooting and repairing Chromatography or Mass Spectrometer equipment.
• Strong electronics and mechanical troubleshooting skills with ability to diagnose issues down to component level.
• Ability to read and interpret technical documentation and schematics.
• Experience documenting service activities and preparing detailed reports.
• Ability to effectively train and support customers with equipment operation.
• Adherence to safety protocols and quality standards.
• Demonstrated success in meeting customer satisfaction goals.
• Excellent customer service and communication skills, both written and verbal.
• Strong organizational and time management capabilities.
• Strong problem-solving abilities and capacity to work independently.
• Proficiency with Microsoft Office suite and service management software.
• Physical ability to lift up to 50 lbs. and work in various laboratory environments.
• Legally authorized to work in the United States without sponsorship now or in the future.
• Able to pass a comprehensive background check and drug screen.
• Valid driver's license.

Nice to have

• Experience with ultra-high vacuum systems and high voltage equipment.

Details

• Remote role based in the San Francisco Bay Area.
• Up to 75% travel within the designated territory, primarily San Francisco through Monterey, with occasional coverage in the East Bay including Emeryville, Berkeley, Alameda and Oakland.
• Standard Monday–Friday work schedule.
• Able to lift 40 lbs. without assistance.
• Works in a laboratory setting with fluctuating temperatures, loud noises, strong odors, and hazardous/toxic materials; standing for full shift; PPE required.
• No contact lenses allowed; prescription glasses provided.
• Adherence to Good Manufacturing Practices (GMP) safety standards.