Field Service Engineer

Overview

Field Service Engineers install, maintain and repair laboratory instruments, software and networked systems at customer sites, helping keep labs running smoothly.

What you'll do

• Support customers with on-site installation, implementation, maintenance and repair of company and multi-vendor systems solutions, including hardware, software and networking products and operating systems.
• Support customers through on-site activities on Pathology and Genomics instruments and systems, including installation, implementation, maintenance and repair.
• Install and optimize hardware, software and network products and configurations at customer sites.
• Diagnose and resolve product performance problems.
• Perform maintenance and repair services.
• Ensure customer satisfaction by advising customers on preventive maintenance and configurations that may impact product performance.
• Proactively respond to potential equipment or software issues to prevent unplanned interruption of customers' business.
• Deliver fully integrated solutions, which may include peripherals, communications, operating systems and applications software.
• Serve as an internal resource on technical issues and manage product escalations.
• Collaborate with Support, Sales, Marketing and R&D teams to provide solutions to customers.
• Deliver internal technical training and maintenance seminars and workshops for field engineers or customers, and train other field engineers or customers.
• Calibrate equipment on-site for large volume customers.
• Qualify leads.

What you'll need

• Must live in the Ontario area.
• A post-secondary degree in the science field (e.g. chemistry, analytical chemistry, biochemistry, biotechnology) or an equivalent college degree with work experience.
• 2 years of experience in a laboratory environment.
• Experience with troubleshooting and problem solving is essential.
• Clear, respectful and timely verbal and written communication.
• Must consent to participate in and meet Agilent approved customer/vendor credentialing requirements to access customer sites, which may include proof of identification, proof of certification to perform the work, and customer health and safety requirements.

Details

• Location: Canada, remote, Ontario.
• Full-time weekly schedule; day shift; no end date.
• Travel: 100% of the time, visiting customer sites.
• Option to work remotely.
• Full-time equivalent pay range $83,680.00 - $130,750.00/yr CAD, plus eligibility for bonus, stock and benefits.