Sr. Field Service Engineer - Mass Spectrometry

Overview

Senior Field Service Engineer supporting Revvity's European Service team with installation, maintenance, troubleshooting and repair of advanced analytical instrumentation, with a focus on tandem mass spectrometry (MS/MS) systems, across the Netherlands and Belgium.

What you'll do

• Install, qualify, maintain, troubleshoot, and repair advanced analytical instrumentation, with a focus on MS/MS systems.
• Perform preventive maintenance, instrument calibration, and corrective service activities to ensure optimal instrument performance.
• Diagnose and resolve complex hardware, software, and instrument-related issues independently.
• Provide technical support and guidance to customers, ensuring high levels of customer satisfaction.
• Build and maintain strong relationships with customers through professional, responsive, and reliable service.
• Deliver on-site customer training and provide guidance on instrument operation and maintenance.
• Document all service activities, interventions, and customer interactions accurately in the relevant service systems.
• Collaborate closely with internal technical support, application specialists, and commercial teams to ensure effective customer support.
• Manage your service activities independently, including planning customer visits and prioritizing service requests across your territory.

What you'll need

• A degree in Engineering, Electronics, Mechanical Engineering, Applied Sciences, or a related technical discipline.
• Several years of hands-on field service experience with mass spectrometry instrumentation, ideally including tandem mass spectrometry (MS/MS).
• Strong technical knowledge of analytical instrumentation, including hardware, electronics, vacuum systems, and associated software.
• Proven ability to troubleshoot complex instrument issues and work independently in a customer-facing environment.
• Experience in installation, maintenance, repair, and qualification of laboratory or analytical equipment.
• A strong customer-oriented mindset with excellent communication and problem-solving skills.
• Fluency in English and Dutch.
• Valid driving licence.

Nice to have

• Additional language skills.

Details

• Location: Belgium, remote (field based), covering the Netherlands and Belgium.
• Willingness to travel regularly within the Netherlands and Belgium, including occasional international travel.