Sr Field Service Engineer

Overview

Provide technical service and customer support for Gas Chromatography (GC) and Gas Chromatography–Mass Spectrometry (GCMS) systems across the AP and Telangana region, maintaining instrument uptime and meeting service commitments.

What you'll do

• Provide expert technical support and innovative solutions to customers on GC and GCMS systems.
• Maintain instrument uptime and meet service commitments.
• Support customer satisfaction and protect existing service revenue and future commercial opportunities.
• Troubleshoot complex issues on GC and GCMS systems.
• Perform instrument maintenance, repairs, and installations.
• Coordinate service and communicate with customers.
• Prioritize competing service needs across a broad territory.
• Travel to customer sites as required.
• Maintain accurate documentation and service delivery.

What you'll need

• Technical expertise in GC and GCMS systems.
• Practical experience performing instrument maintenance, repairs, and installations.
• Strong customer communication and service coordination skills.
• Ability to manage a broad territory, prioritize competing service needs, and travel to customer sites as required.
• Commitment to accurate documentation, customer satisfaction, and service delivery.

Details

• Work schedule: Standard, Monday to Friday.
• Location: Hyderabad, India; territory covers AP and Telangana region.
• Able to lift 40 lbs. without assistance.
• Adherence to all Good Manufacturing Practices (GMP) and safety standards.
• Travel to customer sites as required.