Customer Journey and Strategy Intern – Summer 2027

Overview

A 12-week, full-time summer 2027 internship on Nissan's Customer Journey and Strategy team in Franklin, TN, supporting customer experience, loyalty and ownership-journey strategy.

What you'll do

• Analyze customer profiles and ownership data to identify trends, opportunities, and insights that support customer experience improvements.
• Conduct loyalty and customer experience benchmarking across automotive and non-automotive industries.
• Support the development and refinement of customer journey maps to identify key moments that influence customer satisfaction and retention.
• Assist with strategic initiatives focused on strengthening customer loyalty and long-term engagement.
• Collaborate with cross-functional teams to develop recommendations that improve customer experiences across the ownership journey.

What you'll need

• Currently enrolled in an undergraduate or graduate degree program in Marketing, Business Analytics, Customer Experience, Business Strategy, Data Analytics, Communications, or a related field.
• Entering your Junior or Senior year at the start of the upcoming academic term.
• Strong data analysis and problem-solving skills.
• Experience gathering, analyzing, and interpreting data to support business decisions.
• Strong project management and organizational skills.
• Ability to collaborate effectively across multiple functions and stakeholder groups.
• Excellent written and verbal communication skills.
• Interest in customer experience, customer loyalty, consumer behavior, and business strategy.
• Proficiency in Microsoft Excel and PowerPoint.
• GPA of 3.0 or above (official or unofficial transcript required for verification).

Details

• Location: Franklin, TN, onsite.
• Full-time, 12-week program.
• Sponsorship not available.
• Must be legally authorized to work in the United States; E-Verify is used.