Customer Experience Partner - SCM-7

Overview

Customer Experience Partner roles support customers after onboarding in the Maersk environment, handling customer service and related case/contract issues.

What you'll do

• Manage customer channels.
• Handle case management.
• Support customer onboarding and relationship management.
• Perform contract and dispute management.

What you'll need

• Limited job and business knowledge required at the time of hiring.
• Skills developed via job-related training and on-the-job experience in a specific discipline.
• Knowledge of standardized work routines and methods.
• Ability to escalate non-routine problems to a more experienced colleague or supervisor.

Details

• Location: Gurgaon, India.