Customer Onboarding Specialist I -French/English Speaking

Overview

The Customer Onboarding Specialist I focuses primarily on the Micro and Small Fleet segment, managing queues, email journeys, early engagement campaigns, and supporting fleet enrollment and activations to ensure a positive customer experience and early lifecycle success.

What you'll do

• Manage Salesforce queues, customer application process, and declines.
• Monitor and nurture early engagement through automation emails and shared inbox correspondence with Sales reps.
• Support fleet enrollment and pending activation efforts.
• Execute account setup and data validation with high accuracy.
• Educate customers on basic program features and functionality during onboarding interactions.
• Identify and escalate issues that may impact the customer experience.
• Partner with Sales and internal teams to ensure smooth onboarding transitions.
• Deliver high-quality customer service while managing onboarding timelines and expectations.

What you'll need

• Strong customer service orientation.
• Effective verbal and written communication skills.
• Attention to detail and accuracy.
• Basic problem-solving abilities.
• Time management and organizational skills.
• Ability to handle customer objections and questions with confidence.
• Familiarity with CRM and onboarding tools (Salesforce, Siebel, Genesys).
• Proficiency in Microsoft Office Suite and Google Workspace.
• 0–2 years of customer service, onboarding, or related experience.

Details

• Location: US - Remote.
• Pay range: $22.00 - $28.50.