Customer Reliability Engineer - Infrastructure - Hyderabad, India

Overview

Customer Reliability Engineer on Astronomer's Customer Reliability Engineering team, focused on the reliability of the cloud infrastructure and Kubernetes clusters behind the managed Airflow service.

What you'll do

• Provide solutions to customers to make them successful using our products.
• Troubleshoot customer environments and engage in active triaging with customers.
• Provide feedback to the product development teams on customer needs and pain points.
• Build out our monitoring and alerting systems.
• Build and maintain automation to ensure daily operational tasks are handled as efficiently as possible.
• Help direct the architecture of the products and contribute where possible.
• Own the customer experience, working directly with customers to prioritize and solve issues, meet SLAs, and provide white glove guidance on the path to production.
• Enhance and enrich customer documentation.
• Help maintain 24x7 coverage through a specified 6 hour pager period during your work day.
• Participate in paid on call rotation for weekend coverage.

What you'll need

• 3+ years of experience, preferably with large, complex cloud infrastructures operating at scale.
• 2+ years of experience with Kubernetes.
• Experience managing a production distributed system with at least one major cloud provider (AWS, GCP, or Azure).
• Strong network experience with one of the major clouds.
• Strong Linux experience.
• Knowledge of how to operate and monitor issues for distributed systems.
• Experience with observability tools.
• Previous experience handling customer issues (internal and external).
• Strong communication skills.
• DevOps or CI/CD experience.
• Python scripting.

Nice to have

• Experience as a Site Reliability Engineer.
• Worked with Kubernetes Custom Resources.
• Airflow/Big Data orchestration experience.
• IaC experience.

Details

• Location: Hyderabad, India.
• Hybrid work model: at least 3 days per week at the Hyderabad office.
• Participate remotely within a fully distributed team.
• Paid on call rotation for weekend coverage, plus a 6 hour pager period during the work day.