Customer Service Advisor

Overview

Customer Service Advisor role focused on handling customer questions, concerns, and requests for accounts, products, and services while meeting service expectations.

What you'll do

• Handle customer questions, concerns, and requests in a timely and professional manner.
• Collaborate with teams across the bank to align and integrate customer care initiatives.
• Maintain and update customer records and documentation to ensure accuracy.
• Use communication channels including chat, email, and phone to deliver customer service.
• Execute escalation requests to the relevant team or senior management when required.
• Identify customer service industry trends to implement best practices.

What you'll need

• Excellent communication skills.
• Problem-solving mindset.
• Commitment to resolving complaints professionally and in a timely manner.
• Proven experience in a customer service role in voice or back-office process.
• Conflict resolution skills for difficult or emotional conversations.
• Experience analyzing workflows and optimizing procedures.
• Ability to handle risk and strengthening controls for work owned or contributed to.

Details

• Role is based out of Noida.