Customer Support Executive | Raipur

Overview

Customer Support Executive role providing general customer service, including post-sale technical and/or non-technical support. Support is handled across multiple sub-families for business and/or end-consumer customers.

What you'll do

• Provide customer service and support via phone, online chat, or text.
• Handle call center-based support for high volume of low complexity inquiries.
• Analyze customer issues and help resolve them, typically performed in an office environment.
• Act as a liaison between customers, production, and distribution departments about customer orders (distribution center support).
• Provide technical and non-technical support in a walk-in service center (distribution center support).

What you'll need

• Have basic knowledge of job procedures and tools obtained through work experience.
• Be able to solve routine issues independently, with occasional deviations or improvements to standard procedures.
• Work under moderate supervision.
• May require vocational or basic technical education.

Details

• Location line (source ATS): INT Kolkata Godrej 2.