Technical Customer Support Specialist II

Overview

Technical Customer Support Specialist II provides technical support to external clients across Revinate’s product suite. The role troubleshoots complex issues, reports bugs and feedback to Product/Development, and works to improve customer support effectiveness.

What you'll do

• Resolve technical support inquiries across Revinate’s entire product suite.
• Troubleshoot in-depth technical problems for external customers.
• Serve as a key reporter of bugs and customer feedback to Product and Development teams.
• Improve the overall customer experience by troubleshooting complex issues.
• Think of ways to disseminate information to the global team.
• Identify solutions to improve internal processes and reduce ticket volume.

What you'll need

• Ability to troubleshoot complex technical issues in a customer-facing role.
• Experience communicating bug reports and customer feedback to Product and Development teams.
• To be a self-starter and effective multitasker.
• Willingness to embrace change in a dynamic technology environment.
• Ability to drive results for customers.

Details

• Location: India.