Customer Service Advisor - Multilingual (Mandarin/Cantonese)

Overview

Provide multilingual frontline support for WEX’s Fuel Card and payment solutions across the Asia-Pacific region. Resolve customer and merchant issues, support onboarding, identify fraud risks and contribute to service improvements.

What you'll do

• Resolve inquiries about fleet accounts, payment processing, manual vouchers and transaction disputes.
• Maintain accurate CRM records for account updates, cancellations and card reissues.
• Guide new business clients through setup, documentation checks and platform walkthroughs.
• Collaborate with IT, Credit/Collections and Sales teams on complex issues.
• Monitor account activity and escalate suspected fraud.
• Identify cross-sell opportunities and route qualified leads to Sales and Leadership.
• Report recurring customer issues and submit process improvement initiatives.

What you'll need

• Professional or native fluency in spoken and written English, Mandarin and Cantonese.
• Contact center or frontline customer service experience.
• Proficiency with CRM platforms such as Salesforce.
• Experience with ticketing systems.
• Basic Microsoft Office skills.
• Strong analytical problem-solving skills, emotional intelligence, resilience and attention to detail.
• Valid work authorization for Singapore.

Details

• Location: Singapore.
• Work schedule: Rotating Monday–Friday shifts within 8:45 AM–6:00 PM local time.
• Availability for public holidays may be required.