Customer Service Agent

Overview

Provide empathetic customer support for Sezzle users by resolving inquiries, troubleshooting issues, and explaining solutions across multiple channels.

What you'll do

• Provide prompt, detailed, and customer-focused support.
• Resolve basic and complex inquiries by email, live chat, and phone.
• Write clear instructions for troubleshooting customer issues.
• Gather customer feedback for Product and Development teams.
• Report product and process improvement opportunities.
• Identify customer trends and suggest solutions to leadership.

What you'll need

• 3+ years of customer support experience.
• Fluency in written and spoken English and Spanish.
• Excellent written, verbal, and interpersonal communication skills.
• Experience handling complex issues, troubleshooting, and problem resolution.
• Ability to manage multiple tasks and use personal judgment.
• Bachelor’s degree or equivalent education and experience.
• Ability to work with customers through email, phone, and live chat.

Nice to have

• Experience with Zendesk, LiveAgent, or Jira.
• Experience supporting software products.
• Fluency in a third language.

Details

• Remote, work-from-home role based in Bogotá, Colombia.
• Fixed shift based on Central Standard Time.
• Training lasts 3–4 weeks.
• Full availability is required during the first two months.
• Salary is COP 3,000,000 monthly, with a 15%–25% performance bonus.