Customer Service New Associate

Overview

Customer Service New Associate role in Accenture's Retirement Solutions team, handling customer relationship management activities for retirement accounts.

What you'll do

• Handle complex adjustments and corrections within retirement accounts, including individual-level adjustments arising from institutional, individual or client errors.
• Perform lost earnings calculations, complex refunds, distribution and loan corrections, and fund adjustments.
• Solve routine problems largely through precedent and referral to general guidelines.
• Work as an individual contributor within a team with a predetermined, narrow scope of work, following detailed instructions on all tasks.

What you'll need

• Any graduation.
• 0 to 1 years of experience.
• Primary skill: Customer Relationship Management (CRM) - P3.
• Effective Listening - P4.

Details

• Location: Pune.
• May require working in rotational shifts.